Airbnb might be taking slow steps to roll out AI features to its consumer-facing interface, but the company is rapidly adopting the tech to build product. Earlier this year, the company said AI is writing 60% of its code. In its latest earnings call, co-founder and CEO Brian Chesky said AI is helping Airbnb create features at rapid rate.
Chesky said that because of AI, the company has reduced time from conceptualization to finally shopping features by 60%.
“Today, we’re building, testing, and iterating faster than we could just a year ago. Across some of our key initiatives, we’ve reduced the time from concept to launch by as much as 60%. And compared to the same 6 months last year, we’ve increased the number of features and improvements we shipped this year by nearly 80%,” he said during the company’s second-quarter earnings call.
He pointed out that AI has helped the company in areas like search, sign-up, checkout, and payments. Airbnb has also released features designed to help hosts with features like quicker onboarding flow.
Airbnb’s adoption of consumer-facing AI features has been slower, and mostly isolated to features like review summaries and listing highlights.
Until now, Chesky has maintained that just adopting a chatbot-like interface won’t work for travel use cases. Instead, the company has focused on developing an AI for search, discovery, and support.
Chesky said during the earnings call that the company will finally start testing AI search. Even with the new test, Airbnb doesn’t want to impose AI search on customers who are used to the current search and filter feature on the app. To accommodate that, Airbnb is adding a toggle that lets users switch to AI search, where they can type in natural language to get results, which would be in a visual format.
“The titles [in the answer] could actually be AI generated and they can be conversational as if you’re reading a chatbot, but more visual. Then you get to the product description page and the highlights are AI generated in real-time and personalized to you,” Chesky said.
On the back end, customer support is one area where Airbnb has heavily deployed AI. The company launched its AI-powered bot in North America in 2025, and this year, it has expanded it to more than 50 languages with plans to make it available for voice calls later this year.
The company said that nearly 45% of the customer issues that start with its AI agent are completed without any human intervention. Because of this, the company’s support cost per booking is down 16% year-over-year.
Airbnb posted positive results for the quarter ended in June with revenue up 17% year-over-year to $3.6 billion and adjusted EBITDA jumping 21% to $1.3 billion
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Ivan Mehta Ivan covers global consumer tech developments at TechCrunch. He is based out of India and has previously worked at publications including Huffington Post and The Next Web.
You can contact or verify outreach from Ivan by emailing im@ivanmehta.com or via encrypted message at ivan.42 on Signal.
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